No person gets into pet grooming planning to spend their time doing paperwork. You venture into pet grooming because of your interest in dogs – and maybe also in cats. You have fun making that connection with your pawed chums and seeing the happy look on their pet parents’ faces while they look at your work. You delight in working with your staff to give exceptional care. Pet grooming software can shorten your time spent doing administrative chores, allowing you to focus on what you absolutely want to do.
The following are the most useful benefits of using software for your pet grooming business:
Avoiding Missed Appointments
You hate imposing a “missed appointment policy” because that increases clients’ costs. However, though you want to do what’s best for them, missed appointments will cost you money as well. Luckily, pet grooming software can fix the problem, that is, by automating appointment reminders. Your clients can select email or SMS, while you decide when to send them reminders (a week before, a day before, etc.).
Staying stuck behind a desk, receiving calls and noting down appointments is too archaic. Pet grooming software gives you the flexibility to manage your appointments on any device, be it your cellphone, tablet or laptop. Must stay on the grooming floor? Craving coffee? No more trying not to forget to make updates as soon as you’re at your desk.
Better Organized Customer Files
Pet grooming software lets you manage customer data in a more organized manner. If you try to read online reviews of pet groomers, you might find that many people complain about their pets’ files getting lost. This never happens when you use pet grooming software. All your customers’ data are kept in one place. You can review every appointment, including services and/or products that were offered or purchased. Thus, it can easily be a smooth, professional and happy experience for both sides each time.
Improved Client Care
The use of pet grooming software as part of your everyday grind enhances the customer care quality you provide. Clients these days desire a seamless experience not just with people but with all the benefits of technology. Using software sends a message to them – that you have their best interest in mind. It helps you make an impression that you are always there to give them consistently honest, warm and competent service.
Watching your performance is vital to your ongoing growth as a business. Pet grooming software helps you monitor major indicators of success, such as new clients coming in each month, your monthly retention rate, merchandise sales and the rest. You can use these data to know what changes are necessary in order to improve your services and stay poised for growth.